How It Works

How It Works

1. Find a trip near you

No matter if it’s for your travel to work, or simply for a social event with friends. Xemo on-demand shuttle is your smart choice.

Simply enter your Pick up and Drop off locations.

Xemo Platform will instantly find a trip based on your preferred pick up and drop off locations.

Xemo does not restrict on location currently. We cover most of the metro areas within 60kms from CBD.

Note: Xemo pick up point (aka Xemo Hub) may be a short walking distance from you.

Select your preferred trips.

Based on your location, we will find the nearest route and trips for you to select. Select your one-way trip or return trip.

2. Review and Book

Review your booking details.

We show you a breakdown on your trip details. Xemo charge you per trip. You can book multiple trips in a single booking.

If this is your first-time booking, we will require you to provide your payment details using your credit card. We will save your card on file* for future use. Don’t worry, you will not be charged until the trip has been completed.

Note: *Your credit card is safely handled by Stripe. We do not store your credit card details.

Book and View your Booking Summary.

Once you have booked, a booking summary will be shown. You will be sent a summary email with the details. Depending on the trip, it may require a minimum booking before we confirm and activate the trip.

3. Hop on Xemo and Go

Once your trip has been confirmed, you will receive a notification prior to the trip commencing.

Arrive at the pickup point (aka Xemo Hub).

Make sure you arrive at the pickup point at least 5 min prior to the scheduled departure time. Xemo pickup points do not have physical signage due to the dynamic nature of how we position the pickup points. So please make sure you check your Boarding Pass carefully.

Present your Boarding Pass and Hop-on Xemo Shuttle.

Every trip will be allocated a 4-digit boarding pass. Open your app and navigate to the Boarding Pass. Please present it to the driver to board the shuttle.