In my previous blog , I briefly touched on how Xemo is a matchmaker between commuters and service providers. Here I want to to explain in simple terms how the Xemo Smart Platform works.
Here is a step by step walk through:
- A guest opens the Xemo mobile app.
- Guest enter their trip start and trip end locations
- Xemo app shows the available services with date and times
- Guest can choose if they want a return trip or not
- As soon as Xemo app figures out that min seats are booked for the required trip booking is confirmed
- The guest simply has to turn up and hop on at the hop on and hop off the destination.
Notice the term Guest and not user or customer or patron. This goes back to our Xemo philosophy mentioned in my previous blog.
A few benefits for our guests
- Pick up and drop off is dynamically positioned based on booking demands within a specified radius(e.g. 250m or 500m).
- Guaranteed seat on a bus. No standing, no pushing. No stopping.
- No delays due to limited capacity – being a point to point shuttle service avoids any delays of constant stops and starts and picking up people.
- No parking hassles.
- Flexible timings – Guest can specify a time or a time range (usually 15 minutes range).
- Digital payments.
- Real time tracking to avoid “any waiting at bus stop“, cancellations or disruptions of public transport.
- Real time routing based on current conditions – roads and traffic.
- Consistent experience and reliable services.
- Guests do not pay until we run a service.
I would recall the previous two blogs here and mention that when we set out to understand the problem and challenges we did not envision the solution because that would be a case of ‘cart leading the horse’. However at a personal level I was convinced of one undeniable harsh truth – my daily commute was not a business class at all. The goal of building the Xemo smart platform is to nail that “business class experience” daily. The smarts in Xemo app should do all the heavy lifting of planning, scheduling, coordinating and managing my routine. All I should be required to do is hop on and hop off. I think in 2018 we can stretch ourselves way beyond planning and scheduling our daily commute and let technology do it for us.